Privacy Policy

Effective Date: September 25, 2026

The Fix Kicks respects your privacy and is committed to handling customer information responsibly when you use our online store.

Information We Collect

We may collect information needed to operate the store, process and fulfill orders, provide customer support, process returns and refunds, prevent fraud, and maintain business records. This may include your name, email address, billing and shipping address, telephone number, order information, transaction references, and information you provide when contacting us.

When you use the website, technical information such as device, browser, security, and access information may also be processed by the website and its service providers.

How We Use Information

We use information to:

• process and fulfill orders;
• communicate about orders, shipping, returns, and refunds;
• provide customer service;
• prevent fraud and protect the website;
• maintain business and transaction records; and
• operate, secure, and improve the website.

Service Providers

We may share information with service providers that help operate the store, process payments, provide website and hosting services, support customer communications, prevent fraud, and ship orders. These providers may access information only as reasonably necessary to provide their services.

Payments

Payment details may be processed by the payment provider made available at checkout. Payment providers may handle payment information under their own privacy policies and terms.

Cookies and Similar Technologies

The website may use cookies and similar technologies for essential store functions, account and cart operation, security, preferences, analytics, and other features made available on the website. You can manage cookies through your browser settings, although some store functions may not work correctly when essential cookies are disabled.

Data Retention

We retain customer and order information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal obligations.

Privacy Questions

For privacy questions or requests, contact:

The Fix Kicks
Email: [email protected]
Phone: +1 408-899-2788
Shipping and returns address: 2054 El Camino Real, Santa Clara, CA 95050, United States