Returns & Refunds
Return Window
A return request may be submitted within 30 calendar days after the order is confirmed delivered.
Return Conditions
For a standard return, the item must be unused, in its original condition, and in the original packaging. Additional conditions or exceptions may apply when required by law or clearly stated on the applicable product page.
Contact us before sending a return so that we can provide the appropriate return instructions.
Return Shipping
The merchant pays the return shipping cost for eligible returns handled under this policy.
Refunds
After the returned item arrives and is inspected, an approved refund is processed within 10 days. The time for the funds to appear in the original payment account may also depend on the payment provider.
Return Address
The Fix Kicks
2054 El Camino Real
Santa Clara, CA 95050
United States
For return or refund questions, contact [email protected].